Delivery and return conditions

By ordering products from our online store, you accept the terms of use and our privacy policy.


Lasten Satumetsä offers the possibility to pay by card, online bank account, invoice or partial payment via Klarna, which takes care of our payment traffic, and Paypal.

Klarna offers you the opportunity to pay for your order only after you have received the shipment. The invoice will be sent to the email address you provided as soon as your order has been processed and you have 30 days to pay. 

When placing an order, the customer must state their first and last name, e-mail, delivery address and telephone number. 


Domestic transport is handled by Matkahuolto, delivery time 3-5 business days, orders are delivered to the nearest pick-up point. The recipient receives a text message or email as soon as the package is available for pickup. Storage period 7 days. 

We offer free delivery for orders over €100. The offer does not apply to custom products, furniture and Stapelstein products.

Package to pick-up point €4.90 

Home package €10.90 

Wallpaper and teepee tents - delivery fee 20€ 

Mustard Made tin cabinets delivery fee €20

Furniture delivery €49 , Woodies furniture delivery €34.90.

Wallpaper and teepee tents are sent by direct delivery from the product manufacturer. In this case, the delivery fee is €20. The delivery time varies between 5 and 20 business days. 

Some of the furniture is delivered by direct delivery from the product manufacturer. Wood Luck Design furniture is made to order and the delivery fee is €49. 

Mathy by Bols furniture is always delivered to the customer's home address, the delivery fee is €49. The driver contacts the product buyer and agrees on the transport in advance. If the shipment cannot be distributed, it is taken to the terminal to agree a new delivery time with the recipient. An additional fee of 60 euros is charged to the sender for new delivery and storage of the shipment.  

If the customer receives a product damaged in transit, the customer must complain about it immediately.

Please note that when ordering products that require special transport in the same order, the delivery fees will be combined. Example: you order a play tent with a delivery fee of €20 and toys with a delivery fee of €4.90, in this case you pay €24.90, because the products cannot be sent in the same shipment and the tent requires its own transport. If you order a set from the play tent, in this case you only pay a €20 delivery fee, you don't have to pay for the transport of the mat separately. 

If the same order has both stock products and order products, we will deliver the stock products immediately and the order product as post-delivery according to its own delivery time. 

Delivery costs include postage and packaging costs. We present an estimate of the future delivery costs in the shopping cart according to the primary delivery method in use. You can see the exact delivery costs after choosing the payment and delivery methods you want for the order. The delivery methods in use depend on the contents of the shopping basket and the combined weight. 

As a rule, orders are sent in 1–3 business days if the product is in stock, but the delivery time may vary by product or delivery method. Possible deviating delivery times are indicated separately on the product page or elsewhere on the online store page. 

However, we are not responsible for delays caused by force majeure or indirect harm caused by delays. Lasten Satumetsä reserves the right to cancel your order due to technical problems, delivery problems, fair use practice and other similar situations. The customer will be notified of the situation in question, and any payments made or reservations to the payment method will be returned or cancelled. 

Delivery methods, times and fees are valid in Finland. If you want to order products for Åland, please contact 



Ordering from the online store does not require registration. If you wish, you can register a user account with your email address. After registration, you get your own user account where you can see your information and order history. You can also delete your user account if you wish by sending us a request by e-mail.


 If the customer wants to exercise his right to return, he must make a return notification within 14 days of receiving the products. Products to be returned must be in their original condition, i.e. unused and salable. We do not accept returns more than 14 days after delivery. The right of return does not apply to custom products/personalized products that have been ordered and manufactured specifically for the customer. In this case, the ordered products will be returned directly to the manufacturer, if the manufacturer accepts it.

 Contact our customer service by sending an email to customer Add your name and order number to your email. Mention which products you are returning. We will try to answer your email within 1-3 business days. 

 Pack the product in the original packaging. The products must be packed carefully so that the shipment is not damaged during transport. You can return the products after you have received confirmation from us by email. As our customer, you yourself are responsible for the arrival of the returned product to us. Therefore, take down the tracking number of the package before leaving it at the office and always ask for a receipt when returning it. 



The customer himself is responsible for the costs of returning the product. You can return products through Matkahuolto, when the return has been agreed upon and you have received our contract number, in which case the return fee is €5.90 (does not apply to tents and furniture, the return costs of these products are determined on a case-by-case basis and the customer himself is responsible for the return costs of the product). You can also return products via Posti, in which case you pay the return fee according to Posti's price list. Return costs for ordered products are determined on a case-by-case basis, and the customer himself is responsible for the return costs of the product.

The return processing time is about 10 days. We try to process returns as quickly as possible. Refunds will be made as soon as possible and no later than 14 days after we have been notified that you want to exercise your right of cancellation. However, we have the right to wait until we have received your return. 



The products do not have a 14-day right of return, as the product is made specifically for the customer. Custom products that have been ordered and manufactured just for the customer do not have the right to return. Our custom-made wallpapers do not have the right of return. For example, wallpapers cannot be returned due to different color batch numbers. We do not refund any extra rolls of wallpaper. If there are defects in the ordered product, you can file a complaint. 



There is no exchange option in our online store. If you want to exchange the product you ordered, you must return the exchangeable product to our online store and make a completely new order for the product you want. 



If you want to complain about the product, please contact our customer service at to receive instructions for making a complaint. In order to process your complaint, we need a written description of the defect and visual material that clearly shows the defect in question. 



We reserve the right to charge the customer the delivery costs for the uncollected package (return fee and delivery fee). We charge the customer 25 euros if the package is not picked up. If you want to return a package, you must first pick up the package and follow the return instructions. 


The gift card can be loaded with between 10 and 200 euros and the card is valid for 12 months. The card is used as a means of payment in the online store

The value of the gift card can be redeemed by entering its unique code at the checkout. The gift card balance can be used to pay for more than one order. If the available balance of the gift card is greater than or equal to the total amount of the order, the customer can tap the button Complete the order. If the balance available on the gift card is less than the total amount of the order, the customer is asked to choose another payment method for the balance before placing the order.

A gift card cannot be exchanged for money, and an expired or lost card cannot be replaced.

The gift card will be delivered to the e-mail address you mentioned as soon as the purchase has been completed.

Discount codes do not apply to the purchase of a gift card.



We reserve the right to change our terms of delivery. We recommend that you familiarize yourself with the delivery conditions valid at any given time before placing an order. We treat all customer data in complete confidence. By ordering the products from our online store, you accept all terms.